![]() Make sure to include any relevant information, including the payment date and amount, and the username of the person to whom you sent the money. Online: Use Venmo’s online support ticket form to file a complaint.In the Venmo app: Tap “ Get Help” and then submit a ticket explaining what happened.Here’s how to file a Purchase Protection claim: Purchase Protection covers situations in which you pay for an item and either receive nothing or an item that is broken, different, or fake.Īn example would be if a scammer lists an item for sale on Facebook Marketplace as authentic, but you receive a counterfeit copy. If your payment was flagged as a “purchase” you may be eligible for Venmo’s Purchase Protection plan. You can also access your transaction history through the Venmo website and try to cancel a pending payment. The payment will then be refunded back to your original payment method (within five business days).Look for a “ Take Back” button next to the payment.Tap the “ Me” tab and locate the payment. ![]() On the off chance that the scammers are not very organized, you may see that the payment is flagged as “pending.” This means that they haven’t set up an active Venmo account associated with the phone number or email to which you sent the money - and you can cancel the payment. You’ll be notified in the app (or via email) if the person denies the request. Enter the amount in question along with a short note.Add the username or information for the person from whom you want to request a refund.At the bottom of the Venmo app, tap the “ Pay/Request” button.In some cases, the “scam” may actually just be a mistake or misunderstanding. Venmo won’t step in until you’ve tried to resolve the issue yourself. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |